ACE Forwarding Caspian is one of the leading Moving and Relocation companies in Caucasus, providing complete origin services for packing and shipping, freight brokerage, full destination services. Having broad range of reliable partners and agents all over the world we offer complete door-to-door services. Our professional Packing Team is specially trained in accordance with international packing techniques and standards. Using high quality packing material imported from Europe and locally purchased we ensure safety of the goods. Professionalism of our International Coordinators Team, Packing Crew and Supervisors, safety and excellent condition of facilities, equipment and material used for handling of household goods and personal effects shipments, will measure up to high class of international standard moving company. With broad knowledge and great experience we handle each move with close attention and utmost care. ACE Forwarding Caspian can offering Relocation services, a crew of five Liaisons will provide the customers with full range of services. Visa and police registration support, airport collections, accommodation and utility installation arrangements, introduction of banks, hospitals, schools and other public facilities. The Relocation business is very new to the local market and not yet fully developed to the extend, as in the US and European countries. Five different packages are available upon request. We have been Members of the HHGFAA since 1999 and are in the process of applying for FIDI membership.
How to Plan Your Move
The Questions About Moving People Ask The Most Often
What Is An Overseas Move?
Your Top 20 Tips
The key to a good international move is planning.
Bearing in mind that it can take weeks to ship your
goods to another part of the world, there is simply no room for
last minute rushes. If you aren't ready, no 40,000 tonne steamship
or jumbo jet is going to wait for your household effects!
In essence, your entire move has three key operations:
- Preparation. This means deciding
what to take, what to dispose of and sorting out the paperwork.
One thing you can be certain of - it will take longer than you
think! You will have to organise insurance, an inventory and make
plans for cars, pets and any new goods you are taking.
- The journey. You need to work
out how much of your shipment is to go by sea or air. You may
save hotel bills by sending some of your belongings in advance
by air. Also think about how quickly you need your belongings
once you are at destination - you can discuss all this with the
moving company during the survey meeting.
- Arrival: You must allow for Customs
clearance, delivery of your belongings, more paperwork and unpacking.
You must also be available - don't even think about being on holiday
when your shipment arrives!
12 weeks before the move.
Choose a mover.
Your family is moving maybe thousands of miles away. So the
first thing to do is to make sure you have a reliable mover. When
you are posted abroad, and your personal belongings don't turn up,
you can be a long way from home to sort out the problems.
If you choose a FIDI agent you can be certain that the company
is a specialist in international moving and its operational and
financial capability has been checked. Where one exists, it will
also be a member of an approved national moving association.
Ask two or three movers to quote. Make sure you brief them in the
same way and clearly show what goes and what stays, otherwise their
quotes will vary.
What to take.
Most goods are cheaper to ship than to replace, so take everything
you need but dispose of those items which are unsuitable in your
new country, worn out or that you never liked anyway.
What stays behind.
Different countries have different rules about what you can
take in and what you cannot. The first rule is - don't even think
about flouting Customs regulations. What you think is harmless might
cost you a spell in jail. Please consult your FIDI agents well in
advance for advice as they can provide you with Customs information
and country information for nearly 100 countries.
There are some items that are almost certainly a no-go area for
shipping overseas. Restrictions include:
- Firearms: You will find it difficult to ship even
antique or special firearm collections.
- Alcohol: Private wine collections are not welcome
at all destinations.
- Pornography: What you consider a pin-up magazine
is considered pornography in many countries.
If some items are going by air, remember to include children's
clothes and toys. This will help your family settle in more quickly.
Take enough clothes to live with and always include some familiar
items from your home. Understandably, children are very vulnerable
at this time. Involve them in the move. Get books from the library
for information on your new home or ask your FIDI mover for a country
Do you need advice about schooling at destination? Talk to
your moving company as it can put you in touch with a suitable organisation.
Movers are being asked similar questions every day, so they have
a useful store of knowledge.
Pets can also move to your new home, unless specific restrictions
apply, on which your mover can advise. However, the shipping of
pets is a specialist job and your mover could bring in another company
to handle it. Most of these companies are regularly inspected and
operate to high standards. If you can, it is probably worthwhile
visiting their premises to make sure you are comfortable with them.
There is no hard and fast guidance on this matter - some pets absolutely
take moving in their stride while others find it very traumatic.
Take time to discuss the matter and make sure you have your pet's
relevant medical paperwork.
Whether or not you pay duty depends on which country you are
going to. All countries have rigid laws about imported cars, and
some are more restrictive than others. In certain countries it is
simply not worth having an imported car because the duty is so high.
Look into this well in advance because you may decide you want to
sell your car before you go. An attractive alternative is simply
to put your car into store until you return, rather than have the
worry of depreciation if it is an expensive one.
Ten weeks before the move.
Take time to get rid of things you really don't need. Go through
the basement, garage, loft and toy cupboards. Charity shops, garage
or car boot sales are all good ways of disposing of unwanted goods
that are in good condition.
Eight weeks before the move.
Who to tell.
If you have a Christmas card list, use this as the basis for
a list of people to send change of address cards. Don't forget to
add utilities such as mains suppliers (gas/electricity/water), telephone,
doctor, dentist, bank, building societies, investment advisers,
credit card companies, magazine subscriptions, hire purchase or
Start rounding up passports, birth/marriage certificates and
check that you have visas, if required. These can often take several
months. If you are in a hurry, some companies specialise in obtaining
visas on your behalf but they charge. Other items to arrange include:
- Vaccination certificates
- Birth/marriage certificates
- Medical records
- Investment documents
- Invoices for any new purchases
- School reports
- Personal travel documents
Don't take it for granted that all your electrical goods will
work in your destination country. Check out the voltages first.
Six weeks before the move.
By now you should have confirmed your moving date with your
selected contractor. If not, sign the acceptance form and send it
This is a good time to arrange for your mail to be redirected.
The cost is reasonable and usually requires no more than your attendance
at your local post office with some form of identification.
Depending where you are moving to, you may be able to reclaim
sales tax refunds on new purchases. Check this with your mover.
A great many people will be handling your shipment between
departure and arrival. Although your shipment will be packed to
withstand the longest journey, insurance cover gives you peace of
mind from door-to-door. You should always insure to cover the cost
of replacement in the country of destination.
About this time it is worth inquiring if the school your children
will be attending has any particular dress code or other formality.
It is important that your children settle in as quickly as possible
and taking care of these things in advance, helps the process.
At the same time, if your children are members of international
organisations such as the Scouts or Girl Guides, it is worth obtaining
details about the nearest group in your new home town. This will
help them make friends rapidly.
Your employer's HR department, your property agent at destination
or your mover can help you with contact addresses of the various
organisations whose services you will need to connect your new home
to electrical, gas, oil, telephone supplies and so on.
Odds and ends.
Sounds obvious, but don't forget to return library books, dispose
of old cans of paint and other flammables in the garage or house,
clear the attic and basement, and cancel household services such
as milk, newspapers, gardeners and so on. Also, don't forget to
find a home for your house plants!
The final bills.
Don't forget to contact main suppliers (electricity, gas, water,
telephone) for a final bill. They will need a little notice to get
your account up to date.
Seven days before you move.
Do not forget to:
- Defrost refrigerator/freezer.
- Plan simple meals for moving day to avoid using
- Separate cartons and luggage items you need for
personal travel so they don't get packed. You would be surprised
how many passports get packed!
- Clean garden tools, bicycles and any other gardening
equipment. Don't forget to empty the tanks of powered tools such
Three days before the move.
Just check that you have enough medication for at least two
weeks, and ensure you have copies of any necessary prescriptions
for use at destination.
It is handy to have some traveller's cheques and if you can get
some local currency before you go, so much the better. You may need
small change for papers, drinks, taxis and tips.
You need to be present, your children do not! If it is possible,
try to park them with friends or neighbours for the day. It will
be easier for you and less troubling for them.
You should obviously be present when the moving crew comes to the
house. Take ten minutes to walk round with the foreman to check
what goes, what stays and any special instructions. When the job
is done, make a final check of the house with the foreman - don't
forget to look inside cupboards! Leave the packing to the professionals.
Make sure someone remains with them in case they have questions
and to see that nothing is left behind. Many shipments are checked
by Customs at destination. So don't hide anything!
What happens when your goods arrive? Your FIDI agent will
have appointed another agent to receive and deliver your goods.
One of the most important philosophies of FIDI is that the agent
at destination will look after your shipment as carefully as the
one at departure.
When your shipment arrives, the local company will arrange
Customs clearance for you. Keep in touch to make sure your instructions
are understood. Make yourself available to visit Customs if necessary
and sort out any queries.
When cleared, your goods will be offered for delivery. If your new
home is not ready, storage can be arranged although this will be
a separate charge. Avoid delays - your container standing on the
dockside can incur additional costs, which may be substantial.
Unpack everything straight away. If there is any damage report
it immediately to your local mover and follow the claims procedure
set out in your policy. It will save time if you can begin obtaining
repair/replacement quotations. If you check your contract or insurance
certificate you should see a time limit in which to make claims.
Your FIDI moving contractor should be able to answer any
questions you have.
How many quotations should I get?
Two or three is plenty. Beyond that, you are just wasting people's
times. It costs about USD 100 to prepare a quotation, which is tough
on the moving companies that don't get the business!
When should I call them in?
At least 6-8 weeks before you move.
How long do they need for the survey?
Usually no more than an hour.
What are my responsibilities?
- give the same brief to all moving companies bidding
for the move
- be present during the packing of your belongings
- take personal responsibility for jewellery and
other high value items
- check and sign the inventory of your belongings
- ensure that no prohibited items are packed. Ask
your FIDI mover for a Customs advice sheet.
So what can or can't I take with me?
Take the time to discuss this with your mover, who will have Customs
regulations for your destination country. Generally speaking, dispose
of all flammable items, liquids, foods and other items that should
not be shipped. Anything that can deteriorate should not be shipped.
Think carefully about electrical goods, including refrigerators,
cookers and the like. They may not work at destination or worse,
still, may attract heavy duty.
But what about my car?
Good job you asked - in some countries, the import duty on cars
is so crippling you may not want to even think about importing one.
Others will have special regulations regarding emission controls
or even have rigorous steam cleaning requirements. Please check
with your mover.
And my dog?
Plan this well in advance. Most moving companies use a specialist
firm to handle this kind of work, as air travel is often distressing
for pets. However, thousands of animals travel happily all over
the world and often, it is quarantine regulations that cause the
real problem. Every country has its own regulations regarding the
importation of pets (and this is especially true of birds such as
parrots) so discuss arrangements well in advance.
Anything that is definitely a no-go area?
Well, mainly those things you might expect - drugs, alcohol (sometimes
even valuable wine collections are banned), weapons, ammunition
and pornography. And when we say pornography, in some countries,
typical news stand 'girlie' magazines are considered porn.
Suppose I pack myself?
Why not? But be aware of the potential problems. For instance, insurance
companies will not pay out on goods packed by their owner. Also,
Customs officials will almost certainly target goods that you have
packed. If you really must pack some of your goods, leave the carton
unsealed so that the packing crew can inspect the contents and annotate
the inventory accordingly.
All right, I use the professionals - but how
long will it take?
Every home is different but for a 2000 sq ft of household effects
between two and three days are needed for packing. This is based
on a crew of three or four persons. If timing is important, discuss
a programme with your mover.
I don't really need to insure, do I?
Only if you are very brave. A professional mover will use sophisticated
packing materials and experienced crews to prepare your goods for
their trip. But this journey may be covering thousands of miles,
experiencing different weather conditions, wide variations of temperature,
and several forms of handling. The forces of nature and physics
that a shipment has to undergo are unimaginable unless you've seen
a freight ship go through an Atlantic swell with 60-ft waves washing
over its cargo of shipping containers. Insurance seems the bargain
of a lifetime in retrospect as you survey the remains of a much
loved dinner service.
All right, you've convinced me. What kind of
Discuss it in detail with your mover. You really need a policy that
gives you full replacement costs. Make sure you get a comprehensive
cover based on your inventory.
How long is this journey going to take?
Probably longer than you think. If you use air freight, allow up
to 14 days door-to-door. If you are talking about remote areas,
it will take longer. By sea, it depends where you are going but
a reasonable estimate is Europe/USA - 4/6 weeks, Asia/USA - 6/8
weeks and Australia/USA - 8/12 weeks.
And when it arrives, what then?
The destination agent chosen by your mover (hopefully, another FIDI
company) will contact you as soon as your shipment arrives. The
company will clear it through Customs, sort out the paperwork and
arrange delivery to your new home. You may be expected to be present
if your shipment is inspected by Customs. As soon as you arrive
at your destination country, contact the appointed agent and make
delivery arrangements. The one thing you can't do is go off on holiday
and leave your shipment on the quayside. The cost of demurrage will
remove your holiday tan in a split second!
Moving abroad is a major upheaval - apart from finding
schools, saying goodbye to friends and family, there is all the
things you take for granted: driving a car, buying groceries, personal
security or even the local language.
And then, there's the move itself! Properly organised,
and with professional help, an international move should be perfectly
straightforward, especially with professional help. Many of the
leading international movers of the world are affiliated to FIDI,
which sets global operational and financial standards for international
Using FIDI's experience of over 730 affiliates worldwide,
let's go through your overseas move step by step:
- 1 What makes up a move?
- 2 How does it move?
- 3 Getting ready
- 4 Who is involved?
- 5 Planning the move
- 6 Choosing your mover
1. What are the components of an overseas move?
As a general guide, forwarders transport commercial products
(from steel products to grain) while movers handle low weight, high
value goods. These include household furniture, fine art, antiques,
pets, cars and similar personal items. In other words, goods that
need special care and personal attention. Your belongings are personal
to you - and therefore need specialist packing and shipping. The
last thing you want is to have your possessions shipped as though
they were pig iron - so make sure you are booking a mover (better
still, choose one of our affiliates!) and not a freight forwarder.
2. How does it move?
How your belongings are moved depends on where you are going.
Usually, there is a choice of road, rail, sea or air, and even a
combination of them. The kind of transport will dictate the packing
materials used, the timings and the cost.
3. Getting ready
Packing your goods is the key to a good move. If your goods
are going to parts of Scandinavia or the Far East, for instance,
and are unlikely to be unpacked for a while then they need specialist
protection. Sub-zero temperatures or humidity don't do furniture
any good at all.
The international moving industry has developed a wide range of
sophisticated packing materials designed for the safe transportation
of household goods. Their packing crews will also have been trained
in techniques designed to ensure maximum protection for your belongings
throughout the longest journey.
The main risks to furniture are shock, vibration or pressure, weather,
security and dirt. Skilful packing, using the correct techniques
and materials will go a long way towards eliminating these risks.
4. Who is involved?
Several people will be involved with your international move.
Within FIDI, we encourage companies to work with each other, providing
each other with a similar standard of service and care. This is
known as the agent-to-agent system, whereby two companies
work together to provide you with a seamless move. In effect, when
you book a FIDI mover, you are actually getting two - one at departure
and the other at destination.
Usually, the mover who looks after your departure (known as the
booker) will appoint his own agent at destination. However, if your
employer is paying for the move, the company may have a policy on
appointing a destination agent itself.
However, your day-to-day contact is with the booker until you reach
your new country when the nominated agent will take over.
5. What are the various steps to take?
A successful overseas move relies on good planning. These are
the main stages to prepare for:
a. What will you take?
Moving is a good time to take stock of your household. There is
no point in shipping stuff out of your current loft just to keep
it stored in another loft. So be determined, and have a really good
clear out. Once you know what is going to be moved you are ready
b. The pre-move survey
By now you will have chosen three movers to call. Make sure you
give them each the same instructions, otherwise you will find you
get different prices and specifications. This is an area where misunderstandings
most often occur.
c. Divide your belongings into what is going
to be disposed of, what will go into store (if appropriate) and
what may need to go into store at destination (if your home isn't
d. It often makes sense to send personal goods for
the family by air, leaving the rest of your household to follow.
This means you can set up a makeshift home quickly instead of staying
in a hotel. So decide what should go ahead.
e. You will need to discuss with your mover specifics
- Valuable articles such as jewellery.
- Things likely to cause a problem with Customs,
such as alcohol and firearms.
- Are you taking garden furniture, climbing frames,
boats, gym equipment, motorcycles or cars?
- Will your electrical goods work in the new country?
- Routing and transit time. Your family needs to
be settled quickly. Agree the quickest means of transit - and
make clear your expected destination. A door-to-door quote means
just that, while a door-to-port quote means your goods are delivered
to the nearest port to your address, which could be thousands
of miles away.
- Whether you want your move door-to-door or door-to-port.
- Means of transportation.
- What packing material is used depends on where
and how you are going. Long haul transport by road will need less
packing that goods going by sea container.
- Make sure the moving company understands that you
expect it to handle all Customs formalities.
f. Consider your quotations
carefully. The cheapest price isn't necessarily the best, any
more than the most expensive one is. Just as important as price
is whether the mover gave you confidence, knew their business, showed
an interest, didn't need prompting all the time.
g. Moving day. The best advice is to stand
back and let the professionals get on with it.
h. On arrival. Do not go on holiday! Contact
the destination agent as soon as you reach your destination country
and then stay in touch until your goods arrive. The agent will arrange
Customs clearance and will either deliver your goods to your new
home or arrange temporary storage.
i. Anything wrong? If something is damaged, don't
leave it. Contact your local agent immediately who will help you
make a claim. There is usually a time limit for making a claim.
6. Choosing your mover
If you look in the Yellow Pages or the Internet for an overseas
moving company, you may wonder where to start! So, first, let's
look at the different kinds of companies operating in and
around the moving business.
The freight forwarder:
As discussed earlier, the forwarder is usually involved in the shipping
of commercial goods. Some of them do offer to ship household goods
but they are seldom specialists - this could mean they will sub-contract
your move or ship it to the nearest port. If your new home is several
thousand miles from the nearest port, this could involve you in
huge extra expense.
Small moving companies involved mainly in domestic moves, are often
members of a vanline to which it will hand over its international
moves. Once the job is booked, it is delivered to the vanline for
shipment. The vanline acts as a huge clearing house for international
shipments, controlled by an in-house department specialising in
overseas moves, which becomes your day-to-day point of contact.
Your own move may be part of a package of services provided to your
company by a relocation agency. It will provide virtually all the
services a company will want, from selling your house, helping you
find a new one, organising schools and even handling your move by
sub-contracting it out.
Many professional movers also have their own relocation services.
These offer exactly the same services as the relocation company
except that the overseas move is NOT sub-contracted. This gives
customers the best of both worlds - hands-on relocation and hands-on
A dedicated international mover:
These companies rely on the movement of household goods as their
main business activity. This means they will be working on a door-to-door
basis, using office staff and packing crews trained and committed
to private moves. Understanding the personal nature of household
effects and the special concerns of customers is a vital function
of the professional mover.
Work through the following moving tips. The higher
you go, the closer you are to the move! More detailed explanations
can be found under the most frequently asked questions.
- Clear out unwanted goods - hold a garage sale.
- Get rid of flammables - paint, petrol, gas cylinders.
- Empty fuel from mowers, clippers, strimmers and
- Clothes - do you need them all? Charity shops
may want them.
- Separate books - disposable, family reading, valuable.
- Check all electrical goods - will they work in
the new home?
- Start making up your change of address list.
- Arrange to have mail forwarded.
- Agree termination date for electricity, gas, oil,
telephone and other main suppliers, and ask for bills to be made
- If you are taking electrical goods such as a stereo,
check the loft to see if you still have their original boxes.
- Have rugs cleaned.
- If you have children, separate cherished toys
to travel with you.
- Round up personal documentation - marriage/birth
certificates, driving licences and so on.
- Keep passports separate so they are not packed.
- Want to take the car? Check on import regulations
and the duty payable.
- To say nothing of family pets - make sure vaccinations
and documentation are up to date.
- Will your new home be ready? If not, you need to
arrange temporary storage.
- Shops, schools, theatre, life styles - it's never
too early to find out about your new home. Go to the Internet
or contact your local embassy for information. Many movers can
supply you with country information.
- Start running down freezer stocks.
- Arrange your finances - close or transfer bank
accounts, savings accounts and so on.
12 weeks before you move, have you
- Chosen your mover and signed the acceptance note?
- Sorted through basement, loft and garage?
- Resolved what to do with prohibited items?
- Made proper provision for pets?
- Decided whether or not you are taking your car?
10 weeks before your move, have you
- Disposed of the things you don't want to take?
8 weeks before you move, have you
- Started to prepare your mailing list of people
who need your change of address?
- Notified banks, savings accounts, credit card companies,
magazine subscriptions, hire purchase and rental companies?
- Started to round up passports, birth/marriage
certificates and other family documentation?
- Applied for any necessary visas?
- Checked that electrical goods will work in your
6 weeks before you move, have you
- Separated favourite toys?
- Made sure your pet's vaccinations are up to date?
- Arranged for mail to be forwarded?
- Decided whether or not to buy any new household
goods - check tax refunds.
4 weeks before you move, have you
7 days before your move, have you
- Defrosted the refrigerator/freezer
- Planned simple meals for moving day to avoid using
- Separated luggage items you need for personal travel
- Cleaned garden tools, bicycles and any other gardening
- Emptied the tanks of powered tools such as mowers
- Checked you have enough medication for at least
two weeks, and ensure you have copies of any necessary prescriptions
for use at destination.
- Collected travellers cheques or local currency
- Arranged for someone to look after the children
on moving day